Mortgage Broker vs Bank: Which is Better?

Are you currently shopping for a home loan? Are you constantly thinking about the mortgage broker vs bank debate? If you are, don’t worry, you’re not alone. 

Many potential borrowers ask the question, “Why use a mortgage broker instead of a bank?”. Whether you’re a first-time home buyer or a homeowner looking to refinance, your goal is likely to find the best rate and the lowest fees for your loan. So, of these two choices, which one should you gravitate towards?

Mortgage Broker Vs Bank: Who Should You Turn To?

In the past, the majority of Australians used to approach their local bank when they needed a loan. These days, this is no longer the case. According to research from the Mortgage & Finance Association of Australia (MFAA), mortgage brokers were known to have assisted with 71.7% of mortgages in the third quarter of 2022, surpassing the 70% mark for the first time ever.

Before you decide on what’s best for you, however, you should first know the answers to a few pertinent questions associated with the mortgage broker vs bank conundrum. These questions include:

  • What is a mortgage broker?
  • Why use a mortgage broker instead of a bank?
  • How much do mortgage brokers charge?
  • Who has access to the best mortgage broker vs bank deals?

Mortgage Lender Vs Mortgage Broker Vs Bank

When applying for a home loan, you essentially have 3 options: a mortgage lender, a bank, or a broker. They’re all different, so it’s important to know exactly what each one can offer you. To help you out, here are some things to know about each option:

Bank

A bank can also be referred to as a direct lender. This means they’re a financial institution that originates, processes and funds loans themselves. Banks these days offer a range of products and services in addition to home loans, including everyday transaction accounts, savings accounts, personal loans, business loans and credit cards. Banking companies can also sometimes offer insurance and superannuation products.

Mortgage Lender

This is a non-bank specialised lender that caters for special needs and circumstances. They are direct lenders, but they don’t offer other financial services, like credit cards. A mortgage lender typically offers home purchase and refinance loans. They can be more flexible with “outside-the-box” applicants, like those with lower credit scores or larger loan amounts.

Mortgage Broker

While most people are familiar with banks and non-bank lenders, many still ask, “What is a mortgage broker?”. A mortgage broker is an accredited professional that works for the customer to find them the best deal. The role of a mortgage broker is to source the best loan for you from a range of banks and other financial institutions.

What Is a Mortgage Broker and What Exactly Do They Do?

talking with a mortgage broker

A mortgage broker’s job is to help people find and secure the right home loan for their needs. Independent mortgage brokers do not work for a bank, and they generally do not charge the customer a fee for their service.

Here’s a breakdown of what the process typically looks like when working with a mortgage broker:

  1.   Initial consultation with the borrower.
  2.   Research and recommendations.
  3.   Assistance with the mortgage application.
  4.   Follow up and direct communication with the lender.
  5.   Settlement of the home loan.

Unlike a bank or a mortgage lender, brokers work for you. Their goal is to help you achieve the best possible loan to suit your situation.

Mortgage Broker Vs Bank: 5 Common Misconceptions 

When applying for a home loan, some common misconceptions can work against you in your efforts to find the best loan. Here are five of them.

1. Isn’t it easier to get a mortgage with your bank?

Not really. If you’re a first-time home buyer, you will still have to go through the same process as you would with any other lender. They will have your banking records on file, but none of the other necessary documents required for your application.

If you’re refinancing with your existing bank and they are the best deal out there, then the process can be fairly straightforward to refinance with your bank.

The difficulty is in determining whether or not your bank is offering the best loan product to suit you. To accurately compare your bank’s mortgage offerings with other products, you’ll need to research the market and approach other lenders directly to ask about their available offers. You’ll then need to compare all of the available products, keeping in mind interest rates, loan terms, fees, features and eligibility.

2. Doesn’t it cost more to use a mortgage broker vs bank?

Many borrowers are under the impression they’ll have to pay an out-of-pocket fee to use a mortgage broker. The reality is that many mortgage brokers earn a commission from the lender that provides the loan, rather than charging a fee to the borrower. This commission is typically a percentage of the loan amount and is paid by the lender upon settlement.

Some brokers may charge a flat fee for their services, which can vary depending on the loan amount and complexity of the transaction. This fee may be charged upfront or upon settlement, so make sure you enquire about their payment policy and other concerns you have in advance.

At Sunshine Coast Financial Solutions, our policy is to help you at absolutely no cost. We receive our commission from the lenders after the loan settlement is completed.

3. Don’t I need a bank to fast-track my home loan application?

When it comes to fast-tracking a mortgage application, it often pays to have a broker working for you. They know the intricacies of various lender policies and can help you swiftly and accurately navigate the application process. A broker will also have pre-existing relationships with the various financial institutions on their lending panel. This enables them to follow up and negotiate on your behalf.

4. Won’t banks have access to the best deals?

Banks will often promote excellent mortgage deals. But by approaching a bank directly, you’ll only have access to their limited range of products. In contrast, a broker has access to all of the best deals currently available from their broad panel of lenders. This enables them to compare deals, weigh up the pros and cons of various products and identify which home loan will offer the best solution for the specific needs of a borrower.

5. Won’t mortgage brokers offer loans with higher interest rates?  

There’s a mistaken belief that brokers offer loans with higher interest rates compared to banks. However, this isn’t the case. Experienced mortgage brokers can negotiate directly with lenders to secure competitive interest rates for their clients. They’re able to do this by leveraging their pre-existing relationships with multiple lenders. This means that working with a broker could give you access to competitive terms and rates that wouldn’t be readily available if you approached the lender directly. 

Why Use a Mortgage Broker Instead of a Bank?

comparing mortgage broker vs bank

Are you still wondering, “Why use a mortgage broker instead of a bank?” If so, consider some of the benefits that come from using a mortgage broker:

  • Access to a wide range of loan products from multiple lenders.
  • Thorough knowledge of the home loan process and industry regulations.
  • Ability to compare different loan options and negotiate on behalf of the borrower.
  • Personalised service and tailored advice to meet individual circumstances.
  • Assistance with paperwork to streamline the application process, potentially saving time and stress.
  • Increased likelihood of loan approval due to understanding lender requirements and eligibility criteria.
  • Potential cost savings through waived application fees or other special deals negotiated by the broker.

Mortgage brokers work with a variety of lenders and assist customers with a wide range of financial situations, which means they have a lot of valuable information. They also have access to the most up-to-date products and rates available on the market. So, you can go to one mortgage broker for a fast and accurate comparison of multiple loan products. You’ll also gain unbiased advice that can help you understand interest rates, fees and lending criteria, to help you find the best home loan for your situation and financial goals.

Mortgage Broker Vs Bank: Best Interests Duty

You can rest easy when you use a mortgage broker because they’re governed by Best Interests Duty Legislation, a legal obligation introduced in the National Consumer Credit Protection Amendment (Mortgage Brokers) Act 2019.

The Best Interests Duty (BID) is a legal requirement for mortgage brokers to always act in the best interests of their clients when providing credit assistance. This is undoubtedly one of the biggest advantages of using a mortgage broker, as it requires brokers to put the client’s interests ahead of their own. This includes providing appropriate advice, recommending loans that are suitable for the client’s needs and disclosing any conflicts of interest that may arise during the transaction.

  • Bank vs broker: Mortgage brokers are obligated to act in the best interests of their clients, whereas banks are not. Banks may prioritise their own interests, such as selling their products, over the needs of the borrower.
  • Mortgage broker vs bank: Mortgage brokers are required to consider a range of factors when recommending a loan, including the borrower’s financial circumstances, objectives and needs. They also must provide a reasonable basis for their recommendations, which means they have to do thorough research and analysis before recommending a product.

Should I Use a Mortgage Broker?

If you ask us, the choice of using a mortgage broker vs bank is clear. However, borrowers should carefully consider their options and do their own research to determine what will work best for them. Think about your circumstances when asking yourself, “Why use a mortgage broker instead of a bank?” If you want a simple process, with minimal stress that gets you access to the most competitive loan products to suit your situation, then it’s worth contacting an experienced mortgage broker.

Talk to Sunshine Coast Financial Solutions for Expert Advice

shaking hands with a mortgage broker

At Sunshine Coast Financial Solutions, we pride ourselves on providing personalised, trustworthy service to all of our clients, whether they’re first home buyers, refinancing or investors. We have access to a broad range of loan products and can provide expert advice to help you navigate the home loan process with confidence.

If you’re unsure whether using a broker is right for you, we encourage you to reach out to us and schedule a consultation to discuss your options.

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What our Clients Say

Sunshine Coast Financial Solutions - Mortgage BrokerExcellentSunshine Coast Financial Solutions - Mortgage Broker5.0 Based on 490 reviews fromSee all reviews review us onMick & Amy LongMick & Amy Long ★★★★★ On behalf of my wife and I, We highly recommend Chris and his team for your financial needs. They made our process feel smooth and enjoyable, and we will definitely be returning in the future for their services.Kayla CochraneKayla Cochrane ★★★★★ My husband and I have worked with Daryl for a while now and the experience has been nothing but beyond exceptional. The work he puts in to help us is incredible. We would be lost without his expertise and guidance. We couldn’t recommend Sunshine Coast Financial Solutions more highly.Francesco PiccardoFrancesco Piccardo ★★★★★ It was the first time for me to buy a house. I really had no idea how complicated it is. The Sunshine Coast Financial Solutions team support was amazing; they took care of everything and negotiated a very convenient interest rate. The communication was also fantastic. Great result with a minimum effort. Highly recommendedJack HindsonJack Hindson ★★★★★ Mick SheardMick Sheard ★★★★★ Steve SmithSteve Smith ★★★★★ Tracey BrewsterTracey Brewster ★★★★★ Absolutely amazing service. From start to finish the communication was 100%. We were kept up to date throughout the entire process and always felt supported. Daryl was so easy to talk to, responded to every question we had and I cannot thank him enough, we really appreciate all that he did for us. I will not hesitate using their service again in the future and have passed on their details to friends! Thankyou again for everything!Ben BrewsterBen Brewster ★★★★★ Excellent professional and friendly service, excellent communication, kept us informed throughout process. Highly recommendSerena AndersonSerena Anderson ★★★★★ The team at scfs are awesome. Thank you so much for making my home refinance a breeze. I've been asked by few people now, how I got this so quickly. I said "my broker is the gun". Thank you so much Chris, Shanina, Adam, Daryl and Tracey, for all your hard work, and dealing with me. Definitely 5 stars👍Aimee BiceAimee Bice ★★★★★ I highly recommend Chris and his team @ SCF Solutions to anyone going through a divorce or any other life transition that involves financial decisions.Chris’s expertise, practical approach, and easy-going nature provided the clarity I needed to make informed decisions about my financial future. Chris’s open and honest manner empowered me with a strong understanding of my financial position and lending capability which eased the burden associated with the division of the matrimonial home. He treated me like a priority and provided valuable guidance and support every step of the way as I navigated through an emotionally challenging time.Communication during critical times in the process such as loan approval and settlement was outstanding, even when this fell over the Christmas/New Year period. Someone from his team was always available to answer any questions or concerns and provide reassurance when needed.Second time I have engaged Chris over the past 8 years, and I can proudly say I will remain a lifelong customer!If you want the best possible mortgage to suit your specific financial situation then you can’t go past Chris and his team.Jill EllisJill Ellis ★★★★★ Chris and his staff members are always very helpful and informative.Callum EllisCallum Ellis ★★★★★ Another brilliant experience with the SCFS team. Excellent from start to finish - thanks so much Chris and the team 👍Sophie FrohloffSophie Frohloff ★★★★★ Spoke to a few of the team at SCFS and couldn’t fault any of the staff! Most of our homeloan process was with Adam and he was exceptional, took extra time to explain whatever was needed in detail when it didn’t quite make sense to us. Great communication from the team, 100% recommend!Melissa FreemanMelissa Freeman ★★★★★ Excellent, thank youRyan76314Ryan76314 ★★★★★ My partner and I had Jo and Shanina from SCF help us with our home loan, everything was quick and effortless which is what we wanted. Highly recommend them!We also just had a 1 year review from Tracey and she ensured we were still getting the best rate :)Mark RussellMark Russell ★★★★★ AmyAmy ★★★★★ Chris and his team have helped me again to buy a property which was a stress free and quick process. I have complete trust in Chris and would highly recommend his business.BaykaiBaykai ★★★★★ Chris and the team have been very helpful throughout the process keeping me informed every step of the way.SCF saved me lots of money from my current loan and will keep an eye on it from now on.Well done teamDanica RizzoDanica Rizzo ★★★★★ Adam and the team made our process super easy and they were very helpful. Would definitely recommend them ☺️stacey angelidesstacey angelides ★★★★★ Chris and his team made financing our new home purchase a smooth process that left nothing to chance. With his support we were able to confidently bid on and secure our dream home and he made sure we had the very best deal we could achieve in record time.Chris coached us through each step and was always available to answer our questions and provide guidance when we needed it.Overall his team is professional, friendly, helpful and always approachable.We couldn't have achieved the result we did without his help and we would definitely use his services again.We can thoroughly recommend Sunshine Coats Financial Services and Chris Wilson to anyone looking to arrange their finance. You won't be disappointed!Tom PearceTom Pearce ★★★★★ Chris & the team have been fantastic from start to finish. Patient, professional & supportive throughout the whole property purchasing journey. They have gone above and beyond to help me into a property, I am very happy with my experience from start to finish. I can’t speak highly enough of their transparent and professional approach.Joy DyerJoy Dyer ★★★★★ Once again, Chris and the team at SCF have provided us with excellent service. They are professional, efficient and always available to answer questions and concerns. We would highly recommend them.Ersen TuzluErsen Tuzlu ★★★★★ I recently purchased my home using the SCF Solutions for my financial needs, and I must say that I had a fantastic experience. The person who handled all my transactions on my behalf, Daryl Hermann, was extremely meticulous and efficient. His attention to detail and promptness in completing all the necessary tasks left me truly grateful. I highly recommend SCF Solutions for anyone in need of financial services. Thank you, Daryl, and the entire team at SCF Solutions for your outstanding support!Alan MurrayAlan Murray ★★★★★ Chris and his team were absolutely fantastic.Clear and transparent from the start, SCF made the experience of buying our home seamless.Highly recommend SCF for your lending solutions.Craig JenkinsCraig Jenkins ★★★★★ So much thanks to Chris and the team at SCFS. We had a very difficult and compressed settlement subject to many finance extensions. The whole way through the journey the whole team were absolutely professional and got us into our new home.I Very highly recommend there services toAll.Your sincerelyCraig Jenkins & Katherine ThompsonJustin WijayaJustin Wijaya ★★★★★ Adam and the team at SCF have been fantastic in finalising my re-finance. Adam provided insightful knowledge on lenders that would be more suited to my situation and the best avenues to go forward with. He achieved my expected result within a really short timeframe. No question was too silly. Can’t recommend Adam enough.Amie FitzgeraldAmie Fitzgerald ★★★★★ The team were amazing to work with. They made the process so easy, kept us updated on the process and gave us multiple options to achieve our goals. Couldn’t recommend them enough!!Peter NotmanPeter Notman ★★★★★ Chris and the team make it so easy and hassle free. Cannot recommend them highly enough and wouldn't use anyone else apart from them.Candice ShippCandice Shipp ★★★★★ Chris is very professional and always does everything to help us out!Sonia LynchSonia Lynch ★★★★★ Chris and the team were fantastic in helping us get our mortgage for our first home in Australia. They helped us through the process and were supportive, attentive and helpful throughout the entire process. I would heartily recommend SCF!Elliot BakerElliot Baker ★★★★★ Chris was great to deal with, straight to the point and got what we needed done. Explains everything you need to know in detail.Extremely happy with the outcome 👌🏻Tony DavisTony Davis ★★★★★ I am a repeat client of Chris and his team. In every experience I have had has been 100% positive. Chris and his team do everything possible to make every step through the process explained and run smoothly. I highly recommend anyone looking to finance or refinance to talk to Sunshine Coast Financial Solutions.Sam McGuireSam McGuire ★★★★★ the scfs team were fantastic from start to finish in getting my new loan. Nothing was a problem for them. Getting everything sorted very fast. Very fast replies and always keeping you updated.I can't recommend daryl and the team enoughThanks againFleur BrennetFleur Brennet ★★★★★ Chris, Shanina and the rest of the team were so super helpful, understanding and really got the best rate for me! Not only that their communications were so clear, consistent and they were always available for help and advice! Would highly recommend to anyone!! Thank you team!!Daniel SwartDaniel Swart ★★★★★ SCFS have assisted us with brokerage a few of times now and Chris, Matt, Shanina and the team have been fantastic every time!Brooke ThomasBrooke Thomas ★★★★★ We recently worked with Chris and his exceptional team. The experience was nothing short of magical – the team worked seamlessly to navigate the complex world of mortgages. Their expertise and dedication made the entire process smooth, leaving us thoroughly impressed. I highly recommend this team for anyone in need of mortgage assistance.Jarryd duffyJarryd duffy ★★★★★ Another positive experience with Chris and the team. We won't go anywhere else after dealing with Sunshine Coast Financial. Honesty and transparency as always.Teagen AllisonTeagen Allison ★★★★★ A huge thank you to Chris and the team who helped us secure a loan in only 2 days.We sent the enquiry last Monday and by Wednesday had the approval.Chris and the team even managed to secure us a better interest rate.Incredible service as always. Hassle free and such an easy process.We cannot recommend enough.Matthew TerrillMatthew Terrill ★★★★★ Proactive and excellent to deal with, would recommend highly to anyone.CSCS ★★★★★ Daryl helped with refinancing my home loan. The whole process was quick, seamless and very professional. I would highly recommend SCFS for their services and diligent work.Simon RoperSimon Roper ★★★★★ Chris and his team are consummate professionals, with incredible knowledge of the finance industry. Found us the best deal quickly and had approval in record time. These guys are a must if you want finance without fuss. We cannot speak highly enough of this Company.Luke RyanLuke Ryan ★★★★★ Chris and his team went above and beyond. We were first time home buyers and knew nothing about mortgages and the purchasing process. The process was made simple and stress free by the SCFS team.We purchased a property just before Christmas and Chris & his team were prompt and efficient and worked hard to make sure everything got over the line before the holiday period hit.I can confidently recommend their services. The real bonus here is that this is all at no cost to the purchaser. I will be using SCFS for any future loans and recommend their services without hesitation. Get around it and give them a call.Janine JGJanine JG ★★★★★ Chris and all the team at Sunshine Coast financial solutions have been absolutely fantastic. I cannot fault their service, professionalism and assistance with all my financial needs when I was obtaining finance.. refinancing and buying land. I'm not savvy at all in the finance area so the staff were incredibly helpful and highly efficient at getting me all the information I needed and helped me to understand what I was doing. I highly recommend them to anyone who needs help in this area. Thanks to Shanina especially... You really know your stuff and I couldn't have done all of this without you.Emily HallEmily Hall ★★★★★ My partner and I recently worked with Daryl, Chris and the team at SFC solutions and I just have to rave about them! They made the whole mortgage process a breeze. From the moment I reached out, they were super responsive and attentive to all my questions. They really took the time to understand my financial situation and goals, which made me feel confident in their expertise. They guided me through each step, explaining everything in simple terms. I couldn't believe how smoothly everything went. Working with Daryl, Chris and the team took the stress of being first time buyers away. If you're in the market for a mortgage, I highly recommend giving them a call. They're the best!Sarah FairleySarah Fairley ★★★★★ The team were fantastic. We got an appt the next day and they started working on getting us finance straight away. Such good communication, so friendly and went the extra mile for us, definitely recommend!!Des EichmannDes Eichmann ★★★★★ Damon AveryDamon Avery ★★★★★ That's team,Made it so easy, great communication, will be back when we need to refinance again!!!Tiaki ChaplinTiaki Chaplin ★★★★★ Thank you Chris & Team! You’ve done it again. It’s been 2 years since we first approached Chris at SCFS to assist us with remortgaging our home at the time which he did and we had an exceptional experience. We have since moved entering the market again recently and we would never go anywhere else, this time is no exception to the last - another exceptional experience. Chris and his team are so professional, incredibly efficient and extremely knowledgeable not to mention down to earth. I would recommend Chris and his team at SCFS to anyone requiring mortgage assistance and I would even go as far as to say that you’re mad if you don’t. Thank you for making our dreams come true, yet again. So bloody grateful guys! Thank you! 🙏kelvin scottkelvin scott ★★★★★ Chris, Matt and the team at Sunshine Coast Financial Solutions were incredible throughout the whole process! Guided us through step by step and we're happy to answer any questions and give advice. Super quick to respond and reassured us confidently as we navigated applying for a home loan.tisa imlachtisa imlach ★★★★★ We have been using Joanne from SCF Solutions for a number of years for all of our mortgage services. Joanne always goes above and beyond, ensuring a smooth and efficient process. We recommend her services to everyone we know looking for mortgage solutions. 10/10 for service, friendliness, security and trustworthy communication.js_loader